Oras guarantee conditions
These guarantee conditions relate to Oras faucets and accessories that are equipped with original Oras parts. The stipulations of local authorities must be complied with in installations of water fittings and in planning them.
Guarantee time
a) Two (2) years from purchasing day or first day of usage which is proved by the voucher.
b) Two (2) years from the manufacturing year stamp. (Means the year of stamp + two years)
Guarantee applies to faults due to manufacturing and raw material.
Drop-free-guarantee for single lever faucets
a) Five (5) years from purchasing day or first day of usage which is proved by the voucher.
b) Five (5) years form the manufacturing time stamp on the cartridge.
The guarantee applies to faults, that cause dropping or leaking from the faucet when the lever is in shut position. In these situations Oras will provide free a new cartridge; to change the cartridge is responsible for customer.
Note! This drop-free-guarantee does not apply the leaking of “lip seal of spout”.
Type approvals
Type approval applies for faucets with original Oras-parts. In case of using other parts, Oras cannot assure the function type approval requires.
Guarantee limitations
The guarantee does not apply to faults due to wrong assembly, cleaning (with scrubbing or corrosive cleaning agents), usage, repairing or service needed due to impurity of water (rubbish, lime etc.).
The guarantee does not apply to battery in electronic faucets.
Other faults
Otherwise applies the local requirements of consumer protection law.
Fault announcement
The guarantee applies only the fault that are announced to Oras or seller in reasonable time (normally within 14 days), from discovering the fault. At the same time customer should clarify when the product has been purchased. Furthermore it should be agreed with Oras or it’s representative the way of repairing and who will make it.
Material recycling
Oras faucets do not contain any materials classified as being hazardous. Nevertheless, as a responsible company Oras wishes that all products be handled appropriately at the end of their lifecycle. Oras’s primary goal is to recycle all possible materials. Anything that cannot be recycled, should be used in production of energy.
The main material used in faucets is brass which is itself a recycled material. The best way to dispose of obsolete products at the end of their lifecycle is to send them to a metal recycling site.
All plastics used in Oras faucets are thermoplastics and therefore recyclable.
All packaging materials used by Oras are suitable for recycling.
Batteries and electronic parts must not be disposed of with general waste. They must be sorted and delivered to specific collection points.
General
Faucets and valves, like other HVAC equipment, consist of several parts that are under constant stress and exposed to wear and tear, and therefore require servicing. When a part has worn to the point of being unusable, it is generally due to lack of servicing. Regular servicing guarantees trouble-free operation of the equipment and significantly prolongs its operating life.
Servicing must be carried out using appropriate tools and spare parts. To guarantee smooth operation and quick servicing of equipment, the following should be taken into account in the construction of the pipework:
The piping must be rinsed with household water to remove sand, chips etc. before installing faucets and valves.
– The system must be equipped with a sufficient number of mud blockers to prevent the incursion of foreign objects.
– Correct installation is particularly important for the proper operation of faucets and valves.
Any basin that Oras Electra is installed on must not be fitted with a plug.
Servicing is easier and takes less time, if the faucet joints are equipped with Oras ball stop valves. This causes no disturbance to other equipment installed in the system, because each faucet can be individually switched off from the system.
Note! The electrical connection of mains-operated electronic faucets may only be carried out by a qualified electrician. Servicing and adjustment can also be carried out by a suitably qualified person e.g. someone who has completed the Electra Training School Programme.
Electronic faucets meet the requirements of the EMC Directive 89/336/EEC.
Maximum flow period (Protection against vandalism; Oras Electra)
If the sensor is covered continuously for more than two minutes in faucets, more than three minutes in showers, or the handshower is left off the holder for more than two minutes in Bidetta models, the faucet concerned shuts off automatically. To return the faucet to normal operation, remove any obstacle (e.g. chewing gum, tape) from the sensor or replace the bidet handshower. Flow periods can be modified in some models.
Cleaning of the external faucet surfaces
In cleaning the external surfaces of the faucet, the same rules apply as in cleaning painted surfaces at home in general. Keep the sensor of the electronic faucet clean for faultless operation. Regular cleaning of the external faucet surfaces should be carried out using neutral or slightly alkaline (pH 6-9) liquid cleaner, such as soap solution or washing-up liquid (not dishwasher powder). (Always follow the detergent manufacturer’s directions and dosage guidelines). Organic solvents, corrosive and/or scrubbing agents or devices must not be used.
Warning!
Chrome coating does not resist phosphoric acids and chlorine compounds. (The same applies to all plastic parts of shower fittings). Such compounds include e.g.:
– Aluminium chlorides (used in e.g. antiperspirants/deodorants).
– Hydrochloric acid and its derivatives (used in e.g. cleaners meant for deliming/Dutch tile cleaners).
– Various acid and alkaline cleaners containing chlorine.
– Salt water (e.g. sea water).
– Air containing a plenty of chlorine.
– Various detergents containing phosphoric acid.
Note! Cleaners containing alcohol are not suited to cleaning of acrylic surfaces.
Note! Even dilute solutions may damage the coating, because when water evaporates the active ingredients remain and the solution concentrates.
Do not clean the faucet with a high-pressure washer.
Cleaning
– Clean the faucet with a sponge or soft cloth moistened with detergent solution. Note! Do not use a spray bottle!
– Rinse the faucet with plenty of plain lukewarm water.
– Finally wipe the faucet dry.
Noble metal coatings: aranja, polished brass, gold, satin and brilliant
If noble metal coated faucets tarnish in places over time, the tarnishing can be removed using e.g. liquid silver cleaners. After cleaning, surfaces should always be rinsed and wiped dry.
Coloured faucets
Coloured faucets can be waxed with car wax after cleaning as per instructions. A waxed surface is water and dirt repellent and makes it easier to clean the faucet.
Very dirty surfaces
In exceptional cases where the faucet has not been cleaned for a long time, and dirt does not come off with normal cleaning, slightly alkaline liquid cleaner can be used.
– Pour some liquid cleaner on a moist, soft sponge.
– Wipe the dirty surface with the sponge.
– Rinse carefully with plenty of lukewarm water.
– Wipe the faucet dry.
Correct use of Oras Bidetta handshower
When the Oras Bidetta handshower is turned off after use, there will be a little water remaining under the shower unit’s strainer. If the water is not drained, some of it may drip out when the handshower unit is hung up. To prevent this happening, turn the faucet off after using the shower and shake the extra water to the toilet bowl. Then hang the handshower unit in its holder. This small and easily learned process makes makes the correct use of Oras Bidetta handshower.
Risk of freezing
Faucets or other water fittings installed in a place where water left inside them may freeze (e.g. during the winter in unheated holiday accommodation) must be emptied or stored in a heated place for the cold period. Various precautions should be taken to prevent damage caused by freezing, e.g.
Single-lever faucets: Detach the cartridge.
Automatic faucets: Detach the cartridge and empty the water from the faucet.
Two-handle faucets: Detach the head work.
Note! Precautions must also be taken when transporting a used faucet in sub-zero temperature.
Warning!
Faucets and accessories are not suitable for use in hot enviroment, max. +65°C. The same temperature limitation concerns also the cleaning.
Warning!
Do not connect any appliance equipped with a closing device, e.g. a high pressure– /bottle washer or the garden hose with a closing device, to the faucet (e.g. to replace the aerator). Using this kind of closing device may result in extensive pressure shocks which might then damage the regulating and closing mechanism in the faucet, or damage the spout.
As well there can also appear harmful cross flow.
The ejector- structure must be used, when using Bidetta handshower with a trigger.
Note! The washing machine valve must always be switched off after use. If the washing machine cannot be connected to the faucet, then the connecting pipe (G1/2) should be plugged shut.