FAQ

Question
What is a thermostatic faucet?

A thermostatic faucet is a faucet that maintains the water temperature selected, regardless of the temperature difference between the in-flowing waters. For all our thermostatic faucets we use the same fast-acting reliable cartridge, which is even suitable for lime containing water.                           

Question
Why do you use plastic in your faucets?

Plastic is mainly used for our faucet surfaces and the levers on some faucets. The pressurized faucet parts are always made of dezincification resistant brass. Plastic offers greater comfort especially in bath and shower faucets. It reduces noise and prevents the faucet surface from heating up. Special high-quality technical plastics are selected with utmost care and our products are long lasting and safe to use in a wide range of applications.

Question
How does the electronic washing machine valve work?

The electronic washing machine valve is turned on by pressing the operating button. A green indicator light blinks once every five seconds. The valve closes automatically after three hours. The valve is also turned off by pressing the operating button. To turn the valve on for 12 hours, push the operating button and hold it down for approximately five seconds.

 

Question
What is a touchless faucet? What benefits does it offer?

Oras touchless faucets are easy and safe to use as well as hygienic. You can’t “forget” to turn off the faucet since it closes automatically. Touchless faucets save both water and energy.

Question
What is a pressostatic faucet?

A pressostatic faucet is a faucet that maintains the required temperature of the shower water, regardless of the varying pressures of the inflowing waters. A pressostatic faucet is suitable for use in facilities which have several water outlets and always have plenty of hot water in the reserve (for instance apartment buildings, factories, swimming pools, etc.). In these kinds of facilities, the water pressure is always changing but there is usually enough hot water. The pressostatic faucet reacts quickly and precisely to changes in water pressure.   

Question
What is the “safety knob”?

The temperature safety knob ensures that water which is too hot cannot flow out of the faucet by accident. The limit can be set to your requirements, depending on the temperature of the inflowing waters. The safety knob makes the faucet safe to use even for children.

 

Question
What is the “eco button”?

The eco button on Oras faucets limits water flow. The eco button reduces the maximum flow by setting it to economy mode – 60–90% of the maximum flow depending on the faucet’s application. If more water is needed, simply press the eco button and lift the lever simultaneously.                         

Question
Are Oras products certified?

DNV GL BUSINESS ASSURANCE FINLAND OY AB certifies that the Management System of Oras Group conforms to specified standards. The Quality Management System ISO 9001 is certified in all manufacturing sites, ISO 14001 and OHSAS 18001 in Rauma and Olesno and ISO 50001 in Burglengenfeld and Stuttgart. The certificates are valid for development, manufacture, marketing, sales and after sales services of faucets, accessories and valves.

Question
How should our faucets be cleaned?

The same rules apply to cleaning faucet surfaces as to cleaning the painted surfaces on other domestic appliances. Faucets must be cleaned using neutral or mild alkaline (pH 6-9) liquid detergents. The usage and dosage instructions provided by the detergent manufacturer(s) must always be followed. Dampen a sponge or soft cloth with the detergent solution. Wipe the faucet and rinse with plenty of clean lukewarm water and finish by wiping dry. IMPORTANT! Do not use a spray can to apply detergent to your faucet. Familiarize yourself with the cleaning instructions supplied with your faucet.

Question
What kind of guarantee do we offer on our faucets?

Our faucets come with a two year guarantee (raw material and manufacturing faults), valid from the date of purchase or the first day of usage (as proven by the receipt) or from the manufacturing year stamp. The single lever faucet cartridge has a five-year drip-free guarantee with respective limitations. See complete guarantee terms and conditions here